Preguntas frecuentes

Yes. Bitsave is regulated by the Financial Market Commission (CMF) of Chile, the same entity that supervises banks and brokers. Your digital assets are custodied by BitGo, the global leader in institutional crypto asset custody.

BitGo is the world's largest digital asset custody company. It protects over $64 billion in assets for financial institutions. By using BitGo, your assets at Bitsave have the same level of protection used by investment funds and Fortune 500 companies.

It means that Bitsave SpA complies with all financial regulations in Chile, including anti-money laundering, data protection, and operational standards. This gives you the guarantee of operating with a supervised company, not an anonymous platform.

Your digital assets are custodied by BitGo separately from Bitsave's operations. This means that, even in an adverse scenario, your assets are protected and accessible. Additionally, as a regulated company, Bitsave is required to maintain solvency standards.

We recommend: using a unique and secure password, activating two-factor authentication (2FA), never sharing your credentials with anyone, and always verifying that you are on the official Bitsave site before entering your data.

Bitsave accepts Mercado Pago, debit and credit cards (Visa and Mastercard), PayPal, bank transfer, and Stripe. Availability of each method may vary by country.

You don't need a large investment to start. The minimum amount is accessible so you can make your first purchase of Bitcoin or digital dollars without commitment.

With card, PayPal, or Mercado Pago, your assets are credited instantly. Bank transfers can take between minutes and 24 hours depending on your bank.

Fees vary by payment method and operation amount. You will always see the exact amount you will receive before confirming your purchase. No surprises or hidden charges.

USDT (Tether) is a digital dollar: each USDT equals 1 US dollar. It allows you to maintain the value of your money in dollars without needing a US bank account. It is useful to protect yourself from local currency devaluation.

Yes. You don't need to buy a whole Bitcoin. You can buy very small fractions (called satoshis). With $250 MXN you can already have your first Bitcoin on Bitsave.

Bitsave is a regulated platform that allows you to buy Bitcoin and digital dollars (USDT) simply and securely. It is regulated by the Financial Market Commission (CMF) of Chile and uses institutional custody from BitGo to protect your assets. It currently operates in Chile and Mexico.

Creating your account takes less than 5 minutes. You only need to: 1) Register with your email, 2) Verify your identity with an official document and a selfie, 3) Done. You can now buy Bitcoin or digital dollars. No previous experience needed.

No. Bitsave is designed for people who want to access Bitcoin and digital dollars without technical complications. You don't need to know about blockchain, wallets, or trading. You buy, we take care of the rest.

Currently Bitsave operates in Chile and Mexico, with plans to expand to other Latin American countries. If you are in another country, you can register to be notified when we are available in your region.

Identity verification is a legal requirement for all regulated financial platforms. It protects your account against fraud and allows us to comply with CMF regulations in Chile. It is a guarantee that you are operating on a serious and supervised platform.

You need a valid official identity document (INE in Mexico, identity card in Chile, or passport) and to take a selfie to confirm your identity. The process is automatic and takes between 2 and 5 minutes.

Most verifications are completed in less than 5 minutes automatically. In exceptional cases requiring manual review, it can take up to 24 hours. We will notify you by email when it is ready.

Yes. Your data is encrypted and stored safely. We only use it to meet legal requirements. We do not share your personal information with third parties for commercial purposes. You can consult our Privacy Policy for more detail.

You can create your account and explore the platform, but to buy or sell you need to complete verification. It is a regulatory requirement that we cannot omit, but it is designed to be fast and simple.

Yes. Your assets are available 24/7. You can sell your Bitcoin or USDT and withdraw to your bank account or payment method at any time. There are no lock-up periods or penalties.

Withdrawals to bank accounts are processed on business days and can take between 1 and 3 days depending on your bank. We will notify you when the withdrawal is on its way.

Yes. You can send your Bitcoin or USDT to any compatible external wallet. You only need the destination address. Always make sure to verify the address before confirming the shipment.

Limits depend on your verification level and country of residence. You can check your current limits within your account. If you need higher limits, contact our support team.

You can contact us by email at support@Bitsave.com or through our in-app chat. We respond in English and Spanish, Monday to Friday from 9:00 to 18:00 (Chile time). We strive to respond in less than 24 hours.

Contact support with the transaction details (date, amount, payment method). Each operation has a unique ID that you can find in your history. Our team will investigate and give you an answer as soon as possible.

No. Bitsave is a platform for buying and custodying digital assets. We do not offer financial advice, investment recommendations, or portfolio management. Buying and selling decisions are always yours.

On our blog, we publish guides and educational articles designed for beginners. You can also follow us on social media where we share content about Bitcoin, security, and personal finance.